Key Benefits
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Fast retrieval and access to all call recording to ensure an accurate record is kept and liabilities minimised.
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Monitor and score your agents \ employees to ensure that both internal and external policies are being adhered to.
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Uniformity in service delivery across the entire company
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Easily resolve disputes by recovering and managing exact records of the telephonic communication.
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Tools for easy scoring and grading of your employees and allow for fast identification of areas that need improvement
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See exactly what your employees were doing throughout the conversation with easy access to both notes and screen shots.
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Identify areas of concern that require additional training.
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Report on all aspects of your call centre/enterprise from number of calls to agent,supervisor and team performance.
ALAA MATAR
Specialist IT Maintenance
We have been using CommSouth Telecom CDR centralized solutions for the past five years. We find that the reports and analytic information generated by the application is valuable and time saving. Some of the customized reports that we cannot do without the software are - Incoming Abandoned Report, Incoming Agent Analysis Report, Customized Detailed Call Analysis, etc. This solution is very efficient.
Sahayam.K
Director - IT
Our company has been using CommSouth solutions for the past five years by integrating CommControl with Cisco Unified Call Manager. The application generates valuable reports such as incoming detailed call report, department wise cost analysis and on demand Adhoc report requirements. We are happy with CommSouth solutions and prompt support.
Sameer Pathan
System Administrator
The CDR Billing & Monitoring solution offered by CommSouth, is very helpful in generating various types of reports. We have scheduled different reports on daily/weekly basis and it supports in controlling unnecessary calls made by the users. The support team provided us with good quality training and we are fully satisfied with the services offered. We highly recommend CommSouth solutions.
SYED ARIF
Manager-IT Infrastructure, Amicorp India
Been associated with CommSouth for several years and use their Telecom CDR solutions across many countries. CommSouth successfully migrated our billing application to a centralized global billing system in a timely manner. The centralized system delivers to us detailed analysis of our telephone systems, bill back to our clients, on-demand custom reports and granular tracking of call details. CommSouth solutions are highly recommended.
Sundaresh Lakshmikanthan
Corporate Services, iNautix
With the CommSouth Call Accounting application and their support we ensured that our management received accurate information on a regular basis and helped us manage our telecom resources efficiently and professionally.
Suresh Kumar Ganesan
Voice Networks - CTS,India
We have been customers of CommSouth and use their Telecom Call Accounting solutions. The reports generated support us with Trunk traffic reports, validation of costs with service provider bills and on-demand custom reports.
Sachin Jain
Chief Information Officer
After careful evaluation, we have selected Enterprise Accounting solution offered by CommSouth and have deployed a centralized solution integrating our offices in many countries. Using thier solution, we track all call records across our networks and one of the unique features is declaring Business/Personal calls, which ensures our telephone usage are optimized resulting in huge savings.
K.Venkateswar Reddy
Deputy Manager Technical - CYIENT
We use CommSouth's centralized solution which is connected to our Alcatel Telephone system. The solution support us in studying and analyzing the usage of our multiple offices, validate our telephone cost with service provider bills and helps us identify the excess billing resulting in significant savings. We are pleased with CommSouth and their solutions and services.
Masood Shaik Ahmed
Client Director-Dimension Data,India
I have worked with CommSouth on many projects and the team have been very supportive in addressing the requirements. Their turnaround time is excellent and their staffs are very knowledgeable and provide effective solutions.
Rajeev Kumar
National Business Manager
During the many years of engagement with CommSouth & their solutions, I had no worries in executing our projects in the areas of Enterprise Telephone Usage, Accounting and Management reporting. All projects have been trouble free. Having used other products I can say that the competition is nowhere near..
Significant Benefits
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Liability Recording: Mitigate risk by allowing for fast retrieval and access to all calls to ensure that an accurate record is kept and liabilities minimised.
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Policy Compliance: Monitor and score your agents \ employees to ensure that both internal and external policies are being adhered to.
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Quality Assurance: CommREC quality assurance module will allow you to get the most out of your team and provide a fast ROI on your investment.
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Dispute Resolution: Easily resolve disputes by recovering and managing exact records of your telephonic communication.
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Employee Evaluation: CommREC unique tools allow easy scoring and grading of your employees and fast identification of areas needing improvement.
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Screen Capture: See exactly what your employees were doing throughout the conversation with easy access to both notes and screen shots.
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Personal Training: Use our software to identify areas of concern that require additional training.
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Advanced Reporting: Reports on all aspects of your call center, from number of calls to agent, supervisor and team performance.
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License policy: Simple and transparent with no hidden costs. All necessary functionalities come with the product package.
Accurate - Coherent - Concise
Minimise liability
Quality Management
Quality Assurance / Uniformity
Dispute Resolution
Employee Evaluation
Screen Capture
Training
