Contact Centre

Finest Inbound, Outbound, Blended or Omnichannel Contact Centre Solution

CommControl Contact Centre Suite, an Omni Channel Solution, Manages several types of information in a Unified and Integrated Environment, where businesses control all channels seamlessly. CommControl through intelligent queuing integrates Voice, Email, Chat, SMS, Fax, WEBRTC VideoCall in one unified platform.

      

Key Benefits

  • Omnichannel Solution – Voice, SMS, Social Media, Web, Chat, Email, and FAX, on the same unified Solution.

  • Indepth analysis and report for performance & monitoring.

  • Automated service using AI & Bots as a filtering tool before Agent steps in.

  • Custom Dashboards and BI integration.

  • Return of investments (ROI) from the Business Process Reorganisation.

  • Live monitoring of Customer interaction for training and QA.

  • Agents can login to their Queues, handle interactions, manage multiple Status and perform different Tasks, according to their assigned Skills.

  • Third Party Apps Integration and CRM Connectors.

  • Intelligent IVR that complements the CC Suite efficiently.

  • Social Media integration (Twitter, Facebook, WhatsApp & many others).

Agile - Consolidated - Automated

Unified Solution

Unified Solution

Unified Solution

Unified Solution

Unified Solution

Unified Solution

Unified Solution

Unified Solution

Unified Solution

Unified Solution

Unified Solution

Switches supported

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